Frequently Asked Questions
Everything you need to know about your outdoor gear and shopping experience.
What are your shipping options within New Zealand?
We offer standard shipping across New Zealand, which typically takes 3-5 business days. Express delivery is available for most urban areas, and we provide free standard shipping on orders over $100 for Summit Club members.
How do I return an item if it doesn't fit?
You can return items within 60 days of purchase, provided they are in original condition with tags attached. Returns can be processed via post or at any Kathmandu retail store across New Zealand.
Are your products covered by a warranty?
Yes, all Kathmandu products are covered by a limited warranty against defects in materials and workmanship. The duration depends on the product category, with many of our packs and tents featuring extended coverage.
What payment methods do you accept online?
We accept major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and Laybuy for our New Zealand customers.
How do I care for my down jacket or technical gear?
To maintain the performance of your gear, we recommend using specialized technical cleaners. Down items should be tumble-dried on low heat with dryer balls to restore loft. Detailed care instructions are located on the inner label of every garment.
What is the Summit Club and how do I join?
The Summit Club is our rewards program that offers exclusive member pricing, points on every purchase, and early access to sales. You can join online or in-store for a small one-time fee to start receiving benefits immediately.