Returns & Exchanges
At Kathmandu NZ, we want you to be completely satisfied with your gear, which is why we offer a 60-day return policy for items in their original condition. Whether you shopped online or in-store, we provide straightforward solutions for exchanges or full refunds to ensure you are ready for your next adventure.
Check Eligibility
Ensure your items are unworn, unwashed, and in their original packaging with all tags attached within 60 days of purchase.
Package Your Item
Place the items securely in a mailing satchel and include a copy of your original tax invoice or the completed returns form found on our website.
Submit Your Return
Visit our online returns portal to generate a prepaid shipping label or drop your items off at any local Kathmandu retail store for an immediate exchange.
Receive Your Refund
Once our warehouse team receives and inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing